Tinmar Energy announced a partnership with SelfPay, through which it provides customers with much faster accessibility through the 200 self-service stations located in key points in the country. This strategic decision is in line with the company's goal of electricity and natural gas to be as close as possible to the consumer, constantly offering alternatives for safety and comfort.
The new Tinmar Energy virtual contact points provide its customers with quick contact with the Customer Service department to find out any information about the company's packages and offers, but also to make a notification, if necessary. Also, with just a touch of the screen, customers can view and pay their bills or enter the index for electricity and natural gas. Payment is very simple, either by scanning the barcode on the invoice in physical format, or by selecting the invoice from the list displayed in the account, thus encouraging a more sustainable behavior, by descouraging paper waste.
"We have always sought to make things easier for our customers, whether we are talking about urban or rural areas. Thanks to the partnership with SelfPay, we now have virtual contact points throughout the country, located in large shopping malls, markets and various stores. Digitization is the next step for any company and we want to evolve, tactically, with small but safe steps, ”says Carla Parnică - Marketing & Corporate Communication Manager.
Customers, but also potential customers, have the opportunity to be up to date with numerous information from the electricity industry, but also with information related to electricity and gas packages and the benefits included, following the digital channels Tinmar Energy: www.tinmar.ro section "Energy for your home."